68. What does the woman say happened when shemoved?(A) A shipment was sent to the wrong address.(B) Some items were broken.(C) She was overcharged for a service.(D) A box was misplaced.
69. Why does the woman need assistance?(A) She received an incomplete order.(B) She lost a copy of a receipt.(C) She does not like what she bought.(D) She cannot access a website.
70. Look at the graphic. How much money will thewoman be refunded?(A) $18(B) $20(C) $24(D) $27