Seize the opportunity in front of you. Imagine. Invent.
Disrupt. Do good. I know that you must be passionate, unrea-sonable, and a little bit crazy to follow your own ideas and dothings differently. But it‘s worth it.


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Helping people deal with challenging issues that lie outside the business arena significantly strengthens the business.


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It‘s necessary for every company to integrate mahalo-Hawaiian spirit of gratitude and praise-into its corporate culture. It‘s simple enough to reward employees for extra performance with extraordinary compensation and a competitive rewards portfolio, but it‘s really the everyday environment that contributes to people‘s happiness, success, and longevity at a company.


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The fact was that because there was a talent shortage and we couldn‘t afford to pay for experience, we had to be open to hiring people without it. This led us to people who were early in their careers, but bright and very hungry. We focused on searchingfor raw talent that we could shape.


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Our very first V2MOM, written in 1999, revealed to us that ourbiggest obstacle was a talent deficit. We needed more developersand new product managers to help us build our service.
However, the first hire I made based on that intelligence was not anotherdeveloper. It was an HR manager. Although most start-ups don‘t hire a dedicated HR person right away, doing so made sense tome because acquiring the right talent is the most important keyto growth.


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