http://37signals.com/svn/posts/1878-sympathize-i-can-understand-why-you-are-u
Sympathize. Act. Vindicate. Eat something.
http://37signals.com/svn/posts/2262-apologizing-like-a-human-not-a-corporation
Thanks for understanding. Software is hard – I learn something new every day. Unfortunately sometimes I’m learning from my mistakes!